Jeanette Clark : I received a ceramic knife set as a gift about a year ago. One of the knives (my favorite one) got chipped somehow, so I inquired with Stone River Gear as to how to replace or repair the knife, and I sent photo of the damaged knife by email. They contacted me immediately and offered to replace the knife and at no charge.
I wasn't expecting not to pay for the knife, and was so surprised and elated to receive a new one in the mail a week later. I am impressed with the product, but now also impressed with the company. Thank you so much for your great customer service and for accommodating me! I will recommend Stone River Gear to everyone I know!
Tom McHugh: I had a small problem with my flashlight which I love. The gentleman indicated that he was sorry to hear that I had and issue. He said they are mailing me a replacement at not cost. So awesome to work with a Company that actually stands behind their warranty! I would purchase without hesitation knowing what a great company this is! Thank you.
"Stand Up Company ! Minor issue with a flashlight, no receipt, probably close to warranty, One phone call, was told no problem, just ship to us we will repair. A week later, Brand New flashlight shows up at my door!" A+++ All the Way!
"We put our knives through hell and it showed. Knicks and dings were abundant. We just received them back after sharpening at your factory and couldn't be more thrilled. They look brand new. I didn't think that was possible."
Thanks Stone River. Sweet blades. David Jeffery
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