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Jeanette Clark : I received a ceramic knife set as a gift about a year ago. One of the knives (my favorite one) got chipped somehow, so I inquired with Stone River Gear as to how to replace or repair the knife, and I sent photo of the damaged knife by email. They contacted me immediately and offered to replace the knife and at no charge.
I wasn't expecting not to pay for the knife, and was so surprised and elated to receive a new one in the mail a week later. I am impressed with the product, but now also impressed with the company. Thank you so much for your great customer service and for accommodating me! I will recommend Stone River Gear to everyone I know!
Ceramic Knive Sharpening
Stone River Ceramic Knives are extremely sharp and stay sharp many times longer than conventional steel knives. If however, after sustained use, you feel there is a need to have your knife re-sharpened, we are pleased to offer our Edge Maintenance Service. The only cost to you is the $10 for Shipping and Handling. The resharpening is free of charge.
Stone River Ceramics Edge Maintenance Service
Please fill out the form (Click here to download), package your knife(s) securely and send via USPS Priority Mail with Delivery Confirmation so if necessary the shipment can be traced.
Mail this form to:
Stone River Gear
Attn: Edge Maintenance Service
PO Box 67
Bethel, CT 06801
Send up to two knives for $10 (add $5.00 for each additional knife) for shipping and handling. This amount will be charged to the credit card you indicate below.
Please allow 2-3 weeks for return.
For any questions please contact: email@example.com