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Jeanette Clark : I received a ceramic knife set as a gift about a year ago. One of the knives (my favorite one) got chipped somehow, so I inquired with Stone River Gear as to how to replace or repair the knife, and I sent photo of the damaged knife by email. They contacted me immediately and offered to replace the knife and at no charge.
I wasn't expecting not to pay for the knife, and was so surprised and elated to receive a new one in the mail a week later. I am impressed with the product, but now also impressed with the company. Thank you so much for your great customer service and for accommodating me! I will recommend Stone River Gear to everyone I know!
Performance Flashlights 10 Year Limited
Ceramic Knives 5 Year Limited
All other products 90 day Limited
What is covered:
Stone River Gear warrants that is product is free from defects in materials and workmanship for the timeframe indicated above. If your product does not perform to our warranty we will repair or replace, at our discretion with a product of equal or greater value. This warranty does not cover abuse, alteration, theft or loss.
Stone River Gear is not liable for incidental or consequential damages. Some jurisdictions do not allow for exclusion or limitation of incidental or consequential damages, so the exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which may vary from jurisdiction to jurisdiction.
Return Policy Stone River Gear
To send your product for warranty claim please package securely and mail via USPS Priority with Delivery Confirmation, so if necessary the shipment can be traced.
Stone River Gear
PO Box 67
Bethel CT 06801
Please do not return Firepit/Grills or FireRings. Contact us at firstname.lastname@example.org if you have a Firepit/Grill or FireRing warranty claim and we will give instructions on how to handle your claim.
We are proud to have you as a customer and we hope you enjoy your product for years to come.